Privacy policy


This Privacy Policy describes how tunatutu.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
We are committed to respecting your privacy. This Privacy Policy describes how your Personal Information is collected, used, and shared when you visit or make a purchase from www.tunatutu.com (the “Site”) or interact with us from outside of the Site, for instance by visiting TUNATUTU owned stores, by emailing us, through our social media, calling us or obtaining our emails, newsletters or other material. The Privacy Policy also applies to interactions with our contractors, suppliers and employees.
This Privacy Policy sets out the steps we take to protect your privacy and personal information. For customers in the United States, please refer to the Privacy Policy on tunatutu.com.
By providing Personal Information to us, you consent to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy and any other agreements between us.
Collecting Personal Information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies enable the entity that put the cookie on your device to recognize you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Site may not work as intended for you if you do so. The website uses cookies to help keep track of items you put into your cart and this information is used to determine when to send cart reminder message via SMS.
  • We may also use cookies to enable us to collect data that may include personal information. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy, or as otherwise required by Privacy Law
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card numbers, debit card numbers, email address, and phone number). We refer to this information as “Order Information.”
Through the use of the Service, Tunatutu will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
The above excluded text messaging originator opt-in data and consent:this information will not be shared with any third parties.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information, including but not limited, to:
  • Communicate with you;
  • To verify your identity or your credit card or payment details
  • Screen our orders for potential risk or fraud;
  • Deliver and improve our product and service offerings;
  • Advertise and market our products and services and products;
  • To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
USING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES
If we have obtained your consent, we and our carefully selected business partners may also use your Personal Information to promote and market our services and business to you, including through electronic methods such as email or SMS.
You may opt-out of receiving such direct marketing communications by making a request via our contact details (as set out below), by using the opt-out facilities provided in the marketing communication (e.g., an unsubscribe link), or by using any other means for opting-out that we may provide from time to time.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), to enable you to access and use the Site, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners.
Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. UNICEF USA utilizes servers and services owned by third parties.


SHARING YOUR PERSONAL INFORMATION
We may disclose your Personal Information for the purposes described in this privacy policy, or as otherwise authorized or required by law, to:
  • our employees and contractors and related bodies corporate. However, our employees and contractors must agree to adhere to this Privacy Policy. They are only permitted to access and use personal information necessary to perform their job-related functions and are not permitted to disclose this information to others;
  • third party suppliers and service providers (for example, our information technology and administrative providers, and/or our website operators, digital agencies);
  • our professional advisers, dealers and agents;
  • our internal systems used for fulfillment and inventory management;
  • our payment systems operators (e.g., merchants receiving card payments);
  • our existing or potential agents, business partners, investors or partners;
  • our sponsors or promoters of any competition that we conduct via our services;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • any other person or organization you have authorized us to make disclosures to; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorized or permitted by law.
The disclosures described above may involve your Personal Information being sent to outside your country of residence in some contexts (for example, to any of our service providers who are located in several countries). Countries in which such third parties may reside include Australia, the United States and Canada, though this may change from time to time. We will take reasonable steps to ensure that any overseas recipients of your Personal Information will protect it from loss or unauthorised uses or disclosures.
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, marketing communications may be via email or SMS. To assist us with that, we will share information with marketing technology service providers. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising at any of the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
TEXT AND MARKETING NOTIFICATIONS
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link that we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any question, please contact us. If you wish to opt out please follow the procedures above.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
SENSITIVE DATA
We do not collect any special categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
CHILDREN
Our Site services are generally not directed to children under 13. We do not knowingly collect Personal Information from anyone under 13 without parental consent. If you become aware that we have collected Personal Information from a child under the age of 13 without parental consent, please let us know so we can take appropriate action.
HOW WE PROTECT PERSONAL INFORMATION
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information in these ways. Personal information you provide to us may be stored through cloud-based systems that are hosted overseas, for example by Google or Shopify (see above for more information on how they handle personal information).
However, we cannot guarantee the security of your Personal Information, as no electronic data transmission or storage of information is completely secure. If an incident is reported affecting your information, we will investigate and comply with all required reporting obligations. By using our Site, you acknowledge and agree that we make no such guarantee, and that you use our Site based on that understanding.
Personal information you provide to us may be stored through cloud-based systems that are hosted overseas.
HOW WE PROTECT PERSONAL INFORMATION
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information in these ways. Personal information you provide to us may be stored through cloud-based systems that are hosted overseas, for example by Google or Shopify (see above for more information on how they handle personal information).
However, we cannot guarantee the security of your Personal Information, as no electronic data transmission or storage of information is completely secure. If an incident is reported affecting your information, we will investigate and comply with all required reporting obligations. By using our Site, you acknowledge and agree that we make no such guarantee, and that you use our Site based on that understanding.
Personal information you provide to us may be stored through cloud-based systems that are hosted overseas.
THIRD PARTY WEBSITES
Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, or any third-party website or service recommended or referred to on our Site or by our staff; and have no control over or rights in those linked websites. Any privacy policies that apply to those other websites or services may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. You should check our Site periodically to ensure that you are aware of our current Privacy Policy.
ACCESSING, CORRECTING OR ERASING YOUR PERSONAL INFORMATION
If you would like to make a request:
  • to access or correct the personal information we hold about you;
  • for us to erase personal information we hold about you; or
  • for a copy of any personal information which you have provided us;
please contact us using the details provided below. In most circumstances, we will comply with your request. If we deny your request (or part of your request), we will tell you why. We may also need to verify your identity when you make any such request in relation to your personal information.
MAKING A COMPLAINT
If you think we have breached a Privacy Law, or you wish to make a complaint about the way we have handled your personal information, please contact us using the details provided below.
Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Your California Privacy Rights
We collect various types of personal information about you both online and offline, as described in this Privacy Policy. If you reside in California, we are required by California law to provide you with additional information about how we use and disclose your personal information, and you may have additional rights with regard to how we use your personal information. We have included this California-specific information below.
California Consumer Privacy Act
CA personal information collection. Consistent with the "We collect information from and about you" section, we collect and use personal information regarding California residents as follows:
  • In the preceding 12 months, we have collected the following categories of personal information from California residents users, regardless of the means (online or in person) they use to interact with us: Identifiers, commercial information, Internet or other electronic network activity information, Geolocation data, Audio and Electronic information.
  • We have collected that personal information directly from you via our Platforms or devices, and consistent with the “We collect information from you in different ways” and “We combine information we collect from different sources” sections of this Policy.
  • We collected that personal information consistent with the “We use your information as disclosed and described here” section above, for the following purposes: to complete a transaction, provide goods or services required by you or reasonably anticipated by you, to send commercial communications, and to manage customer inquiries.
  • We shared personal information with the categories of third parties listed in the section "We share information with third parties" above.
  • We collected the following specific pieces of personal information: Name and last name; Email; Address; Telephone number; Signature; Image/Voice; Electronic signature; Payment card data; Transactions of goods and services; Purchase amount and frequency.
  • In the preceding 12 months, we disclosed the above-mentioned categories of personal information about consumers for a business purpose, consistent with the “We share information with third parties” section, to comply with federal/state law, comply with civil or criminal investigation/inquiry, or exercise or defend legal claims.
  • We did not “sell” any consumers' personal information in the preceding 12 months. California Residents’ Privacy Rights. Subject to certain exceptions, California residents have the right to: (i) request access to their personal information; (ii) request deletion of their personal information; and (iii) request information about the personal information that we have disclosed to third parties within the past 12 months. You can exercise these rights by contacting our Customer Service at the “Contact Us” sections of the Platform

Information Security
To protect your personal information, we take reasonable precautions and follow industry best
practices to make sure it is not inappropriately lost, misused, accessed, disclosed, alteredor
destroyed. Communications with our Website are all conducted using Secure Socket Layer (SSL) encryptiontechnology. Through our use of SSL encryption technology, all information communicatedbetween you and our website is secured. -We will not use the collection of users’ personal information as the main purpose. -Communicate with you; -Screen our orders for potential risk or fraud; -We use the information we collect to enhance your experience of our website and our products
and services; -We do not rent or sell this information to any third-party. -Without your consent, we will not use your personal information or pictures for advertising.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@tunatutu.com or by mail using the details provided below:

400 Spectrum Center Dr, Irvine, CA 92618

Last updated: 08-26-2022
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://oag.ca.gov/privacy/ccpa